I've been asked a lot over the last few weeks about managing and deploying Chrome in school - especially those thinking of moving to Google Apps for Education. So if that's you, this might be useful. Its aimed at whoever manages the network as it assumes knowledge of Group Policy, Network Shares and Active Directory. But you can always point the right person towards this.
If a user send an inappropriate email to a loads of people or get stung by some sort of email exploit you can quickly delete the email from all of the recipients using a GAM command. Step 1 - get the email header Go into Google Vault and search for the offending user or someone known to have got the message. Click show details and grab the email ID. This will be a long string of characters followed by @mail.gmail.com Step 2 - find out who has the email Go into Google Vault and find the original message sent by the offending user. Look at the details to see who got it. Copy the list and dump it into a spreadsheet. Clean up to just a list of emails with a column header 'mail'. Save as a csv file. Step 3 - delete messages with GAM Put your CSV file in your GAM folder - this e.g. assumes its called mail.csv Run: gam csv mail.csv gam user ~mail delete messages query rfc822msgid: MESSAGEIDHERE doit The alternative nuke option is: gam all users delete messages query rf